Refunds and Returns
All the Details
We operate a 30-day return policy.
This means you have 30 days after receiving your item to request a return.
Eligible items must be:
- In original packaging.
- Eligible receipt or proof of purchase.
To begin the returns process please contact us at Info@NorthBarbeque.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Returns for items either "No longer required" or "Ordered by mistake" will incur postage costs. These will be deducted from your refund amount at our standard shipping rate.
You are welcome to arrange your own return postage. however, please make sure you have adequate courier insurance cover.
Exceptions / non-returnable items
- perishable goods (such as food goods)
- custom products (such as special orders or personalised items)
- Hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Damages and issues.
Items received damaged must be notified to us within 7 days of receipt.
Where possible please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To request an exchange please contact us at Info@NorthBarbeque.co.uk
A member of our team will advise the quickest way to process the exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.